LA
Linda A

1 reviews | Active since Mar 2015

02 Feb 2016, 11:37

UNPROFESSIONAL

I was hounded from one of your employees from 26th January 2016 after I enquired from Hippo for quotes. On the morning of the 28th January 2016 I got a call from your company and the gentleman said he was from the discount department and he had good news for me, they were willing to discount the premium by R110.00<br> I agreed on the new premium, and he told me there is an admin fee of R360.00 how would I like to pay this, a once off or over 3 months, I agreed over 3 months. Guess what happened the premium came off yesterday at the wrong amount and the admin fee of R360.00. Not a very happy customer.

0
Replies (1)
Auto & General
Auto & General's reply04 Feb 2016, 14:29
Official
Hello puddings19@,

We acknowledge receipt of your complaint.

The service as you explain it is not acceptable at all. Please allow us the opportunity to investigate your concern in order to provide you with feedback.

Regards,
The Auto & General Team.