Unpleasant experience turned pleasant

Would like to share my utmost gratitude to Jesimiel Williams from Auto and General Business Vehicle Claims Department. This lady was always in contact with me regarding my claim. She did all she did from her side but management was hell bent on rejecting my claim because they kept going back and forth with me regarding the claim and the claim was submitted on the 20th of May but only got approved on the 4 of July, a solid month and some days later. I had made up my mind that I want nothing to do with Auto and General but because of Jesimiel being so helpful and empathic to me and my situation, it made me realise there are people out there at these companies who actually still do care. And more people like Jesimiel are really needed to create better customer experiences under very stressful and emotional times. Kudo’s to Jesimiel.