Unpaid claim

On 13 December I submitted a 3rd party claim to Auto & General for a car accident. I submitted two claims for R29100 and R28700. I also submitted an invoice for R6500 for the work that was done on my car. I was told it would take 30 days to finalise the claim. On 23 January, after having heard nothing from Auto & General, I phoned to enquire about the claim. I was told that the quotes had not been received, even though I had an email confirming receipt. I submitted the quotes and invoice again, and again phoned to enquire if they had been received. I was told they need the final invoice, which I then sent through for the third time, after explaining again that I had had the work done at a fraction of the quotes submitted. On 6 February I again phoned Auto & General, only to be told again that they were still waiting for the final invoice. I again explained that I had sent through the final invoice, plus two quotes for the wheel alignment and replacement of the side mirror cover. For the fourth time, I sent through the invoice for the work done on my car. Today, after again not having heard anything, I phoned to enquire about my claim. And again I was asked for the final invoice. Apparently nobody can comprehend that I have had the repairs done at 20% of the original quote, so they are waiting for me to submit an invoice for one of the quotes that I submitted. Not once has anybody from Auto & General ever had the decency to phone me to tell me they have a problem with my claim. You would think that they would be only too happy paying out an invoice for 20% of the original quote, but instead they won’t pay me out until I submit an invoice for the much higher quote. Figure that one out!!!