******** conduct by Auto and General

Got connected to Auto and General after accessing Hippo. The consultant took all my particulars told me all the ins and outs plus monthly premium for building and house content insurance. He wanted to know when they could make the first deduction. I told him he must email me the quote as I first want to compare with my current insurance then I will contact them should I decide to go with them. He put the phone down and did not call back notwithstanding he had all my contact details. Later the same day I accessed Auto and General "get a quote" page on the internet but before I could submit my request their call centre called me and as they all do asked how I was without first saying who was calling and the purpose of the call. I had to repeat all my info again and the consultant gave me a quote that was higher than the one I was given earlier the day. Having told him that he spoke to his manager who traced my details and confirmed the quote as given earlier. Again I requested that the quote be emailed so that I could go through it and if satisfied will confirm with A &G. To this the consultant rep**** "I can answer any questions you may have ask me anything". I said to him I wanted the written quote as I am entitled to in terms of the Consumer Protection Act and that he must email it to me. He reluctantly agreed but needless to say he did not email the quote. It appears Auto and General does not want you to read the fine print do not want to give you a written quote as required by law and do not want you to know what you are financially committing to. The refusal to email a written quote by two different call centre consultants on the same day same company is no coincidence and the refusal of a written quote is clearly part of A&G's un-ethical and ******** business practice.