#Unica van Leeuwen#the manager Bliss Mutevhni #The 2ic #Thabiso Thamaganye#TheNeighbor

So just to share I am absolutely appalled by the service received and still getting

I put a scratch and dent claim on the 8 of March Up till date I have no feedback just been told that they waiting for assessors

A senior assessor came out saw my car and sent the pictures

I was dealing with UNICA you said she was the manager. - However she keeps ducking my calls

I have been told she in meetings many times , she has left for the day , she is on leave and I am quite done with her , with my query being so far in and me being so frustrated that this is being to long

She then passes the buck to her “2 IC” Bliss Mutevhi - lol what kind of Manager does that

As speaking to bliss on the 26th of April about my new quote. I hear her speaking to someone which she did not put me on mute saying. - His Lying- how the hell can u speak about a customer like that Yoh I felt like **** and unsafe. - she then said no no. It was the person next her. On a call as we are in a call centre. - then bliss said she is on a teams call. How dumb do u think I am - apparently Lady that was sitting next to who said his lying is. Thabiso Thamaganye - So then I called yesterday 04-05-2023 to find out what going on bliss said that total hours is 72 hours. So I was like cool - I call today 13:50. The consultant said she is ok a call and she will call back shortly I said okay guess what. It like + - 3hours later she did not call - please can this be escalated to the head of complaints team and they need to actioned for the way I have been treated and for them saying I am lying.