FK
Felleng K
1 reviews | Active since Mar 2015
20 Mar 2023, 10:17
Unhappy loyal client
My policy ***. I`ve had it since 2005. At a time when I need to claim now I`m being rejected. I was told letter will be sent with escalation process and it has not arrived. I`m not happy at all. The car went for service this year and nothing wrong/untoward about it and now at a time of claim I`m told about mechanical. I`m being inconvenienced as a loyal client.
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Auto & General's replyOfficial
20 Mar 2023, 10:28Hi Felleng,
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Auto & General Team
Auto & General's reply20 Mar 2023, 10:28
Official
Hi Felleng,
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Auto & General Team