Unhappy

I called yesterday trying to get assistance with doing my vehicle inspection on the app because it’s not under the tasks that I need to complete or anywhere on the app. I was contacted and the consultant said I must email them the pictures and I did and they requested additional pictures and I sent the additional pictures requested, and she said she was not able to open them and now I’m told to go to a glassfit to do the inspection , I don’t know where I will get the time to do that because I’m working, also why must I drive somewhere to do this where as I should be able to do it on their app or website.

And I hope this does not affect my instalment!