UNHAPPY CUSTOMER -AUTO AND GENERAL CAR SERVICE PLAN

I was told that i can take my car for service today and now l just got a call to send my car to Car Service city in Eloff and now l am told that they cant service my car coz i dont qualify yet i have an email from Auto and General Authorising that l must take my car there. ***-Ms NCUBE [#***]5 Yahoo / Inbox

*** From: *** To: ***

Thu, Jun 13 at 2:36 PM

Good day Ms Z Ncube

To complete the claim, please see important claims information below and email it to your RMI dealer:

NB: To completed by the RMI dealer.

Please forward the following information via this email:

1. Quotation for the repair cost 2. Technician Report and Diagnostic log(if applicable) 3. Copy of Service History Records 5. Photos of the damages 6. Photos of Mileage and VIN

Please send your photos two per email to avoid emails bouncing back due to size limits .

Once the assessment is sent, please give us a call so that we can process your claim as soon as possible.

Please do be aware of the following terms and conditions of this policy; • Where the failure of a non-covered component is caused by a non-covered component, no claim will be paid out. • Where any of the exclusions as noted on the policy Terms & Conditions are applicable

A written damage Report from the workshop must include the following: FAULT = what is the fault or problem with the car, CAUSE = which part/s has failed and what has caused the part/s to fail, REMEDY = which parts need repaired to have the problem fixed. Strip and quote procedure - Client to provide strip and quote authorization and will therefore be liable as it is not covered under warranty plan. Kindly note: THE VEHICLE HAS TO GO TO AN RMI APPROVED DEALERSHIP Or WORKSHOP

Kind regards,

VAPS Claims __________________________________ .T:***

1 Telesure Ln, Auto & General Park, Dainfern, Riverglen, Midrand, 2191