Unhappy Customer

I had a previous claim that with Auto and General and that was handled very well. Now the second time I am claiming I am made to wait over 10 minuites over the phone. Then when I do get through to smene it is not the person I have been assisgned to. I have not spoken to Mpho Tshehlana since my claim has been brought theorugh instead I speak to client services. I am now wondering whether they are a one hit wonder. I check online and it says my claim has been cancelled. I am just so disgruntled ans feel like I ma not valued at this company. I would not recommend it no one. Over 2 weeks without a car and an outcome.