unhappy customer

always ready and quick to make promises and debit your money but qhen it comes to claims we get treated like diseases,they leave you for dead when you claim and silently reject your claims.I claimed beginning of last month when i had a mild issue with my car,they prolonged the process so much so that my car further broke down and being unable to drive,i sent thru my documents they promised to get back to me within 24 hours.It's almost 96 hours later and no response ir form of communication.I call again and to my surprise they claim to have not received my documents.