FT
Fennie T
1 reviews | Active since Aug 2025
01 Aug 2025, 09:42
Unhappy custome
Very bad service and they dont pay claims as they should i made a claim for warranty and they say they will only pay for 1 componet yet my car steering wheel has two componets that have failed and make it not yo funtion properly.They dont keep contact with clients i had to check with them daily and they always wanted more documents finaly they say they will only pay R8900 and i have to pay R9900 as they only pay for the steering rack and i should pay for the steering pump
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
01 Aug 2025, 09:50Good day Miss F Thobejane,
We are very sorry to hear about your service experience.
We have escalated your complaint to the relevant team to contact you to assist.
Kind regards,
The Auto & General team
We are very sorry to hear about your service experience.
We have escalated your complaint to the relevant team to contact you to assist.
Kind regards,
The Auto & General team
Auto & General's reply01 Aug 2025, 09:50
Official
Good day Miss F Thobejane,
We are very sorry to hear about your service experience.
We have escalated your complaint to the relevant team to contact you to assist.
Kind regards,
The Auto & General team
We are very sorry to hear about your service experience.
We have escalated your complaint to the relevant team to contact you to assist.
Kind regards,
The Auto & General team
FT
Fennie T's updateReviewer Update
01 Aug 2025, 11:07When will they contact me beacause i have been without a car for a week now i struggle to get to work and the dealer can not only fix the steering rack and leave the steering pump the car will still have a problem
FT
Fennie T's update01 Aug 2025, 11:07
Reviewer Update
When will they contact me beacause i have been without a car for a week now i struggle to get to work and the dealer can not only fix the steering rack and leave the steering pump the car will still have a problem
Auto & General's replyOfficial
01 Aug 2025, 11:43Hello Fennie,
We have requested for your to be contacted as soon as possible.
Kind regards,
The Auto & General team
We have requested for your to be contacted as soon as possible.
Kind regards,
The Auto & General team
Auto & General's reply01 Aug 2025, 11:43
Official
Hello Fennie,
We have requested for your to be contacted as soon as possible.
Kind regards,
The Auto & General team
We have requested for your to be contacted as soon as possible.
Kind regards,
The Auto & General team
FT
Fennie T's updateReviewer Update
02 Aug 2025, 09:23I am still yet to be contacted by Auto and general i dont know what is going to happen by next week how will i take my child to schoiol and get ti work this is stressful
FT
Fennie T's update02 Aug 2025, 09:23
Reviewer Update
I am still yet to be contacted by Auto and general i dont know what is going to happen by next week how will i take my child to schoiol and get ti work this is stressful
Auto & General's replyOfficial
02 Aug 2025, 09:34Hello Miss F Thobejane,
We are so sorry for all the frustration being caused regarding you not receiving feedback on your claim.
We have reminded our team to provide you with feedback urgently.
Kind regards,
The Auto & General team
We are so sorry for all the frustration being caused regarding you not receiving feedback on your claim.
We have reminded our team to provide you with feedback urgently.
Kind regards,
The Auto & General team
Auto & General's reply02 Aug 2025, 09:34
Official
Hello Miss F Thobejane,
We are so sorry for all the frustration being caused regarding you not receiving feedback on your claim.
We have reminded our team to provide you with feedback urgently.
Kind regards,
The Auto & General team
We are so sorry for all the frustration being caused regarding you not receiving feedback on your claim.
We have reminded our team to provide you with feedback urgently.
Kind regards,
The Auto & General team
FT
Fennie T's updateReviewer Update
04 Aug 2025, 09:15Its monday still no feedback from Auto and general i tried to call stayed on the line for 20 minites no answer can they please keep their promise and provide feedback
FT
Fennie T's update04 Aug 2025, 09:15
Reviewer Update
Its monday still no feedback from Auto and general i tried to call stayed on the line for 20 minites no answer can they please keep their promise and provide feedback
Auto & General's replyOfficial
04 Aug 2025, 09:19Good day Miss F Thobejane,
We have reminded out team to contact you urgently with feedback.
Kind regards,
The Auto & General team
We have reminded out team to contact you urgently with feedback.
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 09:19
Official
Good day Miss F Thobejane,
We have reminded out team to contact you urgently with feedback.
Kind regards,
The Auto & General team
We have reminded out team to contact you urgently with feedback.
Kind regards,
The Auto & General team