Unhappy client - client for 13 years and to cancel the insurance once claim finalized

*** (inception of policy 2 July 2022)

I have put in a claim for HH (Television) and Building on 06/12/2022

the assessor for the building came the following day day and i was told by Tahane or Thabang whom was the claims advisor who took the claim down that upon close of business 07/12/2022 my claims advisor Elizma Heydenrych will be giving me a call regarding the claim progress and to introduce himself as the claims advisor handling the claim.

i spent 20 minutes on a conference call with my daughter , myself and the claims advisor taking down the claim on the 06.12.2022

On the 08.12.2022 i got a call from a lady asking me to repeat everything that i already gave information of on 06.12.2022

The Tv was only collected yesterday 13.12.2022 and no feedback regarding that

today 13.12.2022 exactly 7 days after the claim has been submitted I get a call from Heather (claims dept) asking me when i took insurance and informing me that you are still gathering information regarding the claim

before the close of business today i want a call from a manger advising me that the claim has been finalized , check my loss ratio vs the the amount of premuims paid and i have never missed a premium , why would you ask me information that is already on the system as to when i took insurance on the house

Mr Nicodemus Kgoathe Policy number *** claim number *** Contact number ***