unhappy client

Good day. I am currently an unhappy client and disgusted with the service I have received from Auto and General. I was involved in an accident 2020 a white lady hit my car and yes I submitted everything that was required from me and about the excess amount of the claim I was told it will be paid soon as car is fixed and will be claimed from the third party as I was not the one at fault and did that happen no only to be told that the third party refuses to pay and that's it. your legal department called me and told me again to resubmit the form again which I already did with the same story. i would call to ask if they got the documents always an excuse i was even given the WhatsApp number to send the documents to still nothing . The lady by the name of Molebo Botopela from your legal department perhaps I come as stupid to her as every time I call it's either she's on leave or busy never getting back to me or follow up, I would always be the one having to call to follow up which is not professional. So because the third party is refusing that's it even when they were wrong the incident took place the lady and her husband run as we were suppose to go the police station she took a different route and never went because she knows she was wrong I have witnesses when this incident happened. To be pushed by the husband and still be told that they are refusing isn't it your job to make sure justice is served. I tried to cancel the policy and still not successful it's either no one answers or the call just hangs up so my money is good enough to take but as soon as you have to do your job you can't.

***