Unhappy client.

After years of being a client ,I decided to make use of another service provider. I e-mailed the cancellation letter to online support and Alene Chaplin on 23 April 2025, I phoned Auto and General to be informed it was not cancelled and on the 25th of April 2025 was told it will be cancelled and my refund will take 3 to 5 working days ,cause the debit order was loaded allready,I received an e-mail on the 26th of April 2025 that the refund has been requested and to send my bank statement showing the May premium to reduce the waiting time,which I did send again to online support and Alene Chaplin. I phone again on 06 May 2025 and now was told to send the e-mail to refunds and I again included Alene Chaplin in the mail and that it will be loaded and refunded on the same day 06 May 2025 cause it was still before 15h00 in the afternoon as per the consultant that assisted me,again nothing,ON 06 May 2025 I received an E-mail back from Alene stating that my documents was send to the refunds team. Yesterday 07 May 2025 I send an e-mail to online support,refunds and Alene Chaplin, Today 08 May 2025 I phoned again to be informed that the refund is loaded and might only at the latest reflect in my account on 13 May 2025. This whole experience leave a bitter taste.