RP
Renier P
1 reviews | Active since May 2012
01 Nov 2015, 06:47
Unhappy client
Without notification my debit order went of a day earlier!!!!! There is a reason why I choose a certain date as I have my own business and now debit order will be returned for insufficient funds. My bank will charge me for that!!!! I am furious!!! Time to look for another insurer.
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Replies (1)
Auto & General's replyOfficial
03 Nov 2015, 13:44Hello RPiet12,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
The deduction date fell on a Sunday this particular month and that is the only reason it was requested earlier, we have however rectified the matter going forward to avoid such occurrences.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
The deduction date fell on a Sunday this particular month and that is the only reason it was requested earlier, we have however rectified the matter going forward to avoid such occurrences.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply03 Nov 2015, 13:44
Official
Hello RPiet12,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
The deduction date fell on a Sunday this particular month and that is the only reason it was requested earlier, we have however rectified the matter going forward to avoid such occurrences.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
The deduction date fell on a Sunday this particular month and that is the only reason it was requested earlier, we have however rectified the matter going forward to avoid such occurrences.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,