PM
Phalatse M
1 reviews | Active since Sept 2017
26 Sept 2017, 19:43
Unhappy client
Not hapay with the outcome of our claim. We insured our home contents and any assessor was not sent to our home to review if the, but when we claimed an assessor was sent. No we have been told that we underinsurance our contents. Funny last year we were advised that the premium went up to enable us not to be under insured. Now the amount offered it does not cover the what was ******. What's the purpose of having insurance? A mail was sent to their e-mail address. No acknowledgement of e-mail was received. Will be escalating this further of not getting the attention. Now the assessor is not taking our call. Bad cus to merchant service.
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Replies (4)0
Replies (4)
Auto & General's replyOfficial
27 Sept 2017, 08:53We acknowledge your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply27 Sept 2017, 08:53
Official
We acknowledge your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
27 Sept 2017, 09:11Update:
As discussed with our Customer Relation Specialist, we have arranged that you are contacted by the relevant manager to discuss the offer in detail with you. We will also investigate and address any/all service failures in an internal basis.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply27 Sept 2017, 09:11
Official
Update:
As discussed with our Customer Relation Specialist, we have arranged that you are contacted by the relevant manager to discuss the offer in detail with you. We will also investigate and address any/all service failures in an internal basis.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
27 Sept 2017, 09:12
Dear Mrs. Mokoena,
As discussed, herewith my contact details, please feel free to call me should you need further assistance.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply27 Sept 2017, 09:12
Official
Dear Mrs. Mokoena,
As discussed, herewith my contact details, please feel free to call me should you need further assistance.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
29 Sept 2017, 15:10Update:
We are pleased that the matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply29 Sept 2017, 15:10
Official
Update:
We are pleased that the matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Best regards,