Unhappy and furious client

I lodged a warranty claim at Auto & General warranty claims department on the 17th of February 2025. The car was taken to Renault in Paarden Eiland which I later discovered that they do not work with Auto & General. Later in February 2025 I then moved the car to Car City Service in Montague Gardens and I thought thigs will be easy as they work with Auto & General. I must also mention that all this time that the car was in for repairs I constantly have to make contacts as no one was bothering with communicating with regarding my claim , when I made a follow up again I was told that the claim has been rejected due to the fact that there was a missed service in October 2024 (ON THE POLICY DOCUMENT IT STATES THAT IF 1 SERVICE IS MISSED THEN THE INSURANCE COMPANY PAYS AND I PAY THE ACCESS)the policy was taken in June 2024 and I missed a service in October 2024 the Josh told me that the matter has been escalated to the Management which I have not received the feedback to date. As for Luthando who was appointed as a Claim processor he never made means to communicate. Is this how Auto & Geneal do things? Finding an excuse not to pay for the damages or mechanical faults on the clients Vehicle. I am very dissatisfied with how my claim has been handled.

Kind Regards V Mhlaba