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Sibusiso

1 reviews | Active since Jun 2022

17 Jul 2024, 12:40

Unhappy about Auto &General service

Up until now this insurance company is ignoring me they don’t reply on my emails i sent to them .I sent all the documents they wanted but no feedback.This is a **** stay away from this company i this now is the time to cancel it because they deduct my premiums but they don’t want to approve my claim.

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Replies (8)
Auto & General
Auto & General's reply17 Jul 2024, 12:44
Official
Hi  Sibusiso,

We acknowledge receipt of your complaint.

We will be in touch with you to discuss your concerns.

Kind Regards,
The Auto & General Team
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Sibusiso's update17 Jul 2024, 12:49
Reviewer Update
You keep on fooling me i sent all the documents and i also told you to consult Palace Panel and Paint and Standard bank as I sent you the proof of payment 🧾 to Palace as well as the invoice they emailed to me but up until now my claim is not approved.This insurance company is ******* you’re ****ming us as your clients.
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Sibusiso's update17 Jul 2024, 12:54
Reviewer Update
Palace Panel and Paint is a factory approved panel beater and they are very professional their service is 100% consult them they will give you what you need if you’re not happy with the documents i sent to you.They did a great job on my vehicle with a reasonable price rather than your service providers who very expensive and some them fail to do repairs and they unprofessional.
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Sibusiso's update17 Jul 2024, 12:57
Reviewer Update
Why you talking so long to solve a simple problem it seems as if you don’t know what you are doing in that company .The level of incompetency is very high and you are very unprofessional
Auto & General
Auto & General's reply17 Jul 2024, 13:06
Official
Good day Sibusiso.

Your complaint has been escalated to the correct department to be in touch with you to provide you with feedback.

Kind Regards, 
The Auto & General team
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Sibusiso's update17 Jul 2024, 18:50
Reviewer Update
The lady I spoke to today at 13.18 promised to speak with the manager and come up with the solution today but up until now there is no solution.I don’t understand how this company works.They are very ***********.
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Sibusiso's update18 Jul 2024, 11:35
Reviewer Update
I lodged a claim on 24 June 2024 but up until now Auto & General is fooling , they don’t give me a feedback on my claim but they keep on deducting my money every month (****ming me) but I sent documents they needed from me.Please guys stay away from these ****mers especially when you have comprehensive cover with them please guys cancel it because you gonna be in trouble if you claim they are very unprofessional and ***********.
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Sibusiso's update18 Jul 2024, 11:36
Reviewer Update
This is not an insurance company it’s a **** I’m talking from experience