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JR
Jezme R

1 reviews | Active since Feb 2018

12 Jun 2018, 08:22

Unhappy

I am absolutely shocked and disappointed in the service I have received. No one keeps in touch with me and I have to call every time to follow up, which costs me money to do so. I don't know what is going on because I keep being told something different. When someone is supposed to call me back, that's just empty promises because no one does. Its been a week an nothing has been done. I don't think anyone knows what's going on and I just want this resolved as I need my vehicle and time is wasting and insurance is just dragging their feet. You're quick to take my installments but when need I assistance it's like pulling teeth. I hope this gets something done about this so I can just get my veichle sorted.

0
Replies (7)
Auto & General
Auto & General's reply12 Jun 2018, 09:27
Official

We acknowledge receipt of your complaint.

We apologise for the frustration your are experiencing and shall be in contact with you shortly.
Kind Regards,

The Auto & General Team.

Best regards,

JR
Jezme R's update12 Jun 2018, 16:27
Reviewer Update
Thank you. I did receive a call. But basically the same answer they will look into it and I will definitely be contacted today. And it's now almost home time in a few minutes and I didn't get that call back promised. Its now the second week and nothing has been done about my vehicle. The dealer has already quoted for the damages so just rather pay me out less the excess and I will sort it myself because this is taking ridiculously long. If there is no call received by tomorrow I'm taking this to the ombudsman. I don't have time to call and follow up and then kept being told you will look into it. And then still no resolution. This is seriously pathetic service. When I took the policy, great service but I don't know what happened thereafter.
Auto & General
Auto & General's reply12 Jun 2018, 18:00
Official

We respect your feedback.

Please bear with us, we will provide you with feedback soonest.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply12 Jun 2018, 18:00
Official

We respect your feedback.

Please bear with us, we will provide you with feedback soonest.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply13 Jun 2018, 11:53
Official

Update:

As discussed, we confirm that this matter is still in progress, but we will make sure to keep you informed of the way going forward.

We further invite you to contact our Customer Relation Specialist if you need any assistance going forward and we apologise for the inconvenience and frustration this has caused.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply13 Jun 2018, 11:56
Official

Dear Jezme,

As discussed, we are in the process to have the vehicle moved, but we will make sure to keep you informed about the way going forward.

I do invite you to contact me in the even that you need further assistance from my side, and assure you that we will address any/all service failures on an internal basis.

Best Regards,
Dorothy Smit
***

Best regards,

JR
Jezme R's update15 Jun 2018, 18:35
Reviewer Update
This is completely unacceptable. Like I've said the service is poor. Still no feedback, no answers and I don't have money to waste to call the call centre. Therefore, I will be taking this up further, as next week it will be week three without my vehicle. This is such an inconvenience.