Unfaithful services
<p>As a first time car owner a person seeks comfort and loyalty in a insurance company however auto and general proved to me a different story. They do not comply with the dates that they agree to debit, they are very quick to debit if funds are available. After a consultant had advise me that i can reverse this premium i did so and two days later i received a sms stating my insurance was canceled. I have requested the recording however as a consumer i have the right to this recording and still to the day i haven't received it. As a client who has paid al my premiums i were very disappointed and i highly advise not to deal with auto and general. You are a number to them not a valued individual client.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we want to apologise for your frustration. We will investigate the service failures and address it on an internal basis. Further feedback will follow regarding the requested voice recordings.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we want to apologise for your frustration. We will investigate the service failures and address it on an internal basis. Further feedback will follow regarding the requested voice recordings.
Kind Regards,
The Auto & General Team.
