Unfair Treatment of Customers

<p>My Mom's vehicle was involved in an acident a month ago and I called Auto and General for a claim. As part of the Policy claim, my mom also qualify for a curtesy vehicle for use while her car has gone for repairs. My mom then went on and collected the curtesy car on the 07 April 2016 in Thohoyandou. My mom's accidented car was towed the same day by the people who were sent by Auto and General.</p> <p> </p> <p>On the 5 May 2016 my mom received an sms saying that she must return a rental vehicle as the number of days of her rental have elapsed. I called auto and General to enquire as to when is my mom getting her car back now that the car rental people wants their car. A representative of Auto and General by the name Lerato extended the days until 11 May 2016 to allow the people fixing the car to determine how long it will take to fix the car.</p> <p> </p> <p>On Wednessday 11 May 2016, i called Auto and General to enquire about the way forward and i was assited by their representative by the name Dileta who called the people who are fixing the car and they advised her that the car could be ready on or before 20 May 2016. She informed me that since the car is scheduled to be fixed on the mentioned date, My mom should now return the hired car and use (seek) altenative transport.</p> <p> </p> <p>I informend her that, that is unfair becuse it is not my mom's fault that the car took long to be fixed and why does she have to now suffer whereas she has full comprehensive cover for her vehicle which allows her to enjoy a curtesy car incase of her accident.</p> <p> </p> <p>I am still waiting for Auto and General to call me back as they promised and Hellopeter.com, please remind them to call me.</p> <p> </p> <p>Regards,</p> <p>Rofhiwa</p>