Unfair treatment

Had a breakdown called the insurance assigned me to someone but they said it's after hours inorder for them to take me to where am going I need to pay R5000 and family run it's 8000 but I have an comprehensive plan with car hire option then I decided to stay where I was to wait for the next day and look for the accommodation when I finally get the accommodation and called the service provider the job is cancelled I call my insurance again they say they going to call me and assign someone else I have been waiting since 20:00 no one has got back to me . they don't care about me and the car .😡😡