Item: Auto & General
Rating: 1
Author: Milton N

Auto & General's replyOfficial

27 Nov 2017, 10:22

We acknowledge receipt of your complaint.

We are so sorry to hear about your experience, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General's reply27 Nov 2017, 10:22

Official

We acknowledge receipt of your complaint.

We are so sorry to hear about your experience, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

MN

Milton N's updateReviewer Update

27 Nov 2017, 10:37

Thanks for the quick response but it actually annoys me that your company based their judgement on information from third parties. The allegation that my bakkie was oftenly driven by my brother is factually incorrect. Instead of asking me first,Charles Schutte decided to interview strangers on the street. I drove the bakkie more than anyone because I went to buy stock twice in a week and I mostly used it over the weekends. My brother only used the car when a customer wanted to be assisted when I'm at work.

MN

Milton N's update27 Nov 2017, 10:37

Reviewer Update

Thanks for the quick response but it actually annoys me that your company based their judgement on information from third parties. The allegation that my bakkie was oftenly driven by my brother is factually incorrect. Instead of asking me first,Charles Schutte decided to interview strangers on the street. I drove the bakkie more than anyone because I went to buy stock twice in a week and I mostly used it over the weekends. My brother only used the car when a customer wanted to be assisted when I'm at work.

Auto & General's replyOfficial

27 Nov 2017, 15:56

Update:

As discussed, we will supply you with final feedback herein soonest.

Kind Regards,
The Auto & General Team.

Auto & General's reply27 Nov 2017, 15:56

Official

Update:

As discussed, we will supply you with final feedback herein soonest.

Kind Regards,
The Auto & General Team.

Auto & General's replyOfficial

04 Dec 2017, 16:35

Update:

As discussed with our Customer Relation Specialists, we confirm that the decision not to pay for the claim was reviewed and cannot fault the outcome of the matter. The final decision was discussed with you.

Kind Regards,
The Auto & General Team.

Auto & General's reply04 Dec 2017, 16:35

Official

Update:

As discussed with our Customer Relation Specialists, we confirm that the decision not to pay for the claim was reviewed and cannot fault the outcome of the matter. The final decision was discussed with you.

Kind Regards,
The Auto & General Team.

Unfair treatment