1 reviews | Active since Jan 2017
Unfair payment and date cover
<p>Gud day,on the 15 December 2016 I brought a car at Vw Arcadia in Pretoria so insuraned my with auto and general car insurance. I played an amount of R950 when I started with da insurance in December and in January I played R1888.80.I cancelled the insurance with effect from 14 February 2016 from the 15 February 2016 I will be with budget insurance. The problem I have is that auto and general r unfair to me because I told them that,the send me a letter to let me know my insurance elapse with them on the 31 January 2016,I do nt understand that bcse the debited on the 15 January I find unfair. I did write an email to them ask them to refund me the money for the 15 days but the refuse</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we have done the necessary amendments to have the policy cancelled as per your specification date. We are so sorry for the inconvenience this has caused, but also pleased that this matter has since been resolved.
Thank you for your understanding herein.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we have done the necessary amendments to have the policy cancelled as per your specification date. We are so sorry for the inconvenience this has caused, but also pleased that this matter has since been resolved.
Thank you for your understanding herein.
Kind Regards,
The Auto & General Team.
