Unexceptional Customer Services and Broken Promises

It has been more than 48 hours since I indicated my dissatisfaction about the service I received from Auto & General. The only communication I received thus far is that they will contact me shortly. Auto & General makes a lot of promises and state that they are committed to ensuring that customers receive exceptional customer service. Well the only thing I received till now is nothing but broken promises. I have communicated my disappointment on numerous occasions and even submitted a complaint via their disputeresolution platform but still till today no one has contacted me.

The most disappointing thing is the fact that I have not receive the customer service that Auto & General has promise but on top of that I still am left with a financial burden of an access fee/claim.

Going forward I think that only option I have left is to reconsider whether I should continue with Auto & General. I will surely not be advising anybody to choose Auto & General cause not only do they not keep their promises but they will also leave you with a financial burden.