1 reviews | Active since Aug 2016

14 Jun 2022, 12:11

Unexceptionable client services (Shocking) Def, not recommend

Dear Auto and General.

I would literally never consider you ever in future. you seem to have a solid name in your reputation. But my experience with you to lay a 3rd party claim has left a bitter taste in my mouth and s causing me serious stress and anxiety.

1) I sent my support docs to you at least 5 times and was the one constantly following up, Only when I team leader got involved was I told there are further outstanding documents. 2) Once they received all docs I was told it has been approved payment will reflect in 5-7 days... Once again it took me following up to say their client has reversed or stopped paying which was not the case as his bakkie has already been collected and being seen too. so he then followed up and said this is untrue as I am fully covered for 200% etc Investigation is still ongoing while my car central locking system and sensors are no longer working properly I continue to wait (2 months later)

do yourself a favour and go with outsurance or discovery never auto and general

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Replies (4)
Auto & General
Auto & General's reply14 Jun 2022, 12:14
Official
Hi Fairoze,

We are disappointed to hear about your service experience.

We will escalate your matter to our team to investigate. They will contact you with feedback.

Kind Regards,
The Auto & General Team
's update14 Jun 2022, 16:04
Reviewer Update
Just an update, I called your office and before 3 pm I was still told the client is not covered for the period when the accident happened only to receive and email a few min later to say it is resolved and they will process it. My question is, is it your systems or the ppl who operate the system. this is unheard of
's update01 Jul 2022, 10:30
Reviewer Update
This was resolved a few days after my post which I appreciated, customer service definitely lacking and wish my experience wasn't this stressful.
Auto & General
Auto & General's reply01 Jul 2022, 11:29
Official
Hi  Fairoze,

We appreciate your feedback and we are happy to hear that your matter has been resolved.

Enjoy your day!

Kind Regards,
The Auto & General Team