SK
Sharn K
1 reviews | Active since May 2013
02 Sept 2015, 16:59
********* POLICY REVIEW
The disgusting conduct of this insurer are absolutely ********* and should be deemed *******!<br> <br> Despite the fact that my car is depreciating at an alarming rate and the fact that I have had 12 CLAIM FREE months of coverage with Auto and General, they decided to INCREASE my monthly premium by MORE THAN 50%!!!!! <br> <br> Then, to add insult to injury, they just gripped this higher premium from my account today without so much as a quick courtesy call to confirm that I received and read the emails that they sent me to notify me that they would be \reviewing"my account once it reached 1 year. Surely they should be bringing down your premium yearly"
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Replies (1)Auto & General's replyOfficial
03 Sept 2015, 15:48Hello sharndurandt,
Thank you for bringing this matter to our attention.
We acknowledge the frustration around how the increase was app**** and have in the interim referred the matter to the Customer Relations Specialist to review the processes etc.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We acknowledge the frustration around how the increase was app**** and have in the interim referred the matter to the Customer Relations Specialist to review the processes etc.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Sept 2015, 15:48
Official
Hello sharndurandt,
Thank you for bringing this matter to our attention.
We acknowledge the frustration around how the increase was app**** and have in the interim referred the matter to the Customer Relations Specialist to review the processes etc.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We acknowledge the frustration around how the increase was app**** and have in the interim referred the matter to the Customer Relations Specialist to review the processes etc.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
