1 reviews | Active since Jul 2017
********* Debit Orders
<p>I have now on numerous occassion requested Auto & General to please cancel my "policy" which I originally only requested a quotation on. Up to now I have requested the Broker "Black Diamond" as well as Auto & General to cancel my policy. They kept on trying to deduct my account and today was the final straw when they deducted almost R2000 from my account after my numerous requests to please cancel my policy. They are the only insurance company that I have had such trouble in cancelling a "Quotation" with. How difficult can it be to cancel a policy? I really need them to cancel my policy with immediate effect and STOP debiting my account.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without success. We will direct message you in order to obtain more information regarding your complaint.
Kind Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without success. We will direct message you in order to obtain more information regarding your complaint.
Kind Regards,
The Auto & General Team.
Best regards,
Dear Catharina,
We are so sorry to learn about your frustration. We have attempted to contact you on your mobile, without success, We are giving your complaint urgent attention and will provide you with feedback herein soonest.
You are welcome to contact me if as well.
Kind Regards,
Dorothy Smit
***
Best regards,
Dear Catharina,
We are so sorry to learn about your frustration. We have attempted to contact you on your mobile, without success, We are giving your complaint urgent attention and will provide you with feedback herein soonest.
You are welcome to contact me if as well.
Kind Regards,
Dorothy Smit
***
Best regards,
Update:
We confirm that the policy has been cancelled., After investigating the issue we confirm that it was an error from our side which we apologise for.
We are unable to get hold of you and have communicated to you via email.
We believe that the matter is now resolved and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We confirm that the policy has been cancelled., After investigating the issue we confirm that it was an error from our side which we apologise for.
We are unable to get hold of you and have communicated to you via email.
We believe that the matter is now resolved and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,