********* BEHAVIOUR OF AUTO & GENERAL

I decided to cancel my insurance with Auto & General because of them increasing my premium without consultation. I sent them an e-mail in July to advise that August would be my last deduction and there was no response. At the end of August, I sent them another e-mail reminding them of the cancelation. Still no response. On the 15th of September they deducted the new premium, but I was able to reverse the transaction but had to pay R45 to do that. Only then did they phone me, but it was to query the non-payment rather than the cancellation. I advised them regarding all my communication, and they were going to phone me later the evening when it was more convenient for me. They never ever phoned. By this time, I had already contacted a broker to organise other car insurance for me. Lo and behold, on the 14th of October, they deducted monies again from me. I had the transaction reversed AGAIN and had to pay another R45. This morning I received a letter saying that I was in arrears with my insurance but couldn't phone them because it was outside office hours. Finally, someone from Auto & General phoned me earlier but once again just to query the reversal of the premium. Only when I mentioned the cancellation did that person bother to check the system and my communication had been mentioned but no one had done anything about it. Someone is supposedly going to phone me this evening as it is more convenient for me then, but I will just have to wait and see if it's really going to happen. I am so disappointed in the lack of communication and ********* behaviour.