Under promise and over delivered customer service.

A week ago I agreed to something on a poor broken down telephonic discussion. When I received my new contract (and saw the new premium) did I realised my mistake. It was more than R200. When I called back to rectify the agent listened patiently, asked me to hold on and informed me that she was going to try and reduce my premium instead of reducing my benefits. When she couldn't reduce my premium we agreed to reduce my benefits. She was very professional, supportive and really over delivered by trying to keep my benefits intact. Customer service par excellence indeed. Thx for going the extra mile Madame.