LS
Lydia S
1 reviews | Active since Apr 2019
07 Feb 2021, 13:33
Unautorized deductions
My grandmother had a policy with you. This policy was canceled in May 2010, but since then you have kept deducting money for this policy every month.
You were contacted about this on the 8th of December 2020, and we were told that you will come back to us with a reply within 21 working days. You did not. We called you multiple times since then, but we only got more empty promises, or you ended the call.
This is unacceptable. What you are doing is *****. We want this resolved, and the money you took without consent paid back.
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Replies (2)
Auto & General's replyOfficial
08 Feb 2021, 08:03Hi Lydia,
We would like to apologise for the service and the experience.
Our team will look into the matter and contact the policy holder with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service and the experience.
Our team will look into the matter and contact the policy holder with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply08 Feb 2021, 08:03
Official
Hi Lydia,
We would like to apologise for the service and the experience.
Our team will look into the matter and contact the policy holder with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service and the experience.
Our team will look into the matter and contact the policy holder with feedback.
Kind Regards,
The Auto & General Team
Best regards,
LS
Lydia S's updateReviewer Update
11 Feb 2021, 08:35You stole money from a pensioner for more than 10 years, and you acknowledged that by paying back what you took the last 3 years, but now you are hiding behind the Prescription Act to avoid paying all the money you took. This is a *****ed business.
LS
Lydia S's update11 Feb 2021, 08:35
Reviewer Update
You stole money from a pensioner for more than 10 years, and you acknowledged that by paying back what you took the last 3 years, but now you are hiding behind the Prescription Act to avoid paying all the money you took. This is a *****ed business.