1 reviews | Active since Nov 2010
Unauthorized Debit Order
I have called and have still not received a response. I took up the value added service and boy oh boy the worst mistake ever!!!!!!!!!!!!!!!!!!!!!! I have on numerous occasions requested the official contract/document to be send to me and to date just over a month later I have not received anything. I was meant to be charge R270 instead they deducted R500 odd and when I called it turns out I have been misquoted on pricing to the product was meant to be R245. I have now decided to take legal action as I have requested the contract to be cancelled and all my monies and bank charges to be refunded. I have not heard a word from them and would never advise anyone to take up anything with auto and general.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will liaise with the Value Added team pertaining to your complaint. Final feedback will be provided shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will liaise with the Value Added team pertaining to your complaint. Final feedback will be provided shortly.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the policy has been cancelled as requested and the refund was processed. We would like to apologise for the unnecessary frustration this has caused, we have identified the service failure and will address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should your require further assistance.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the policy has been cancelled as requested and the refund was processed. We would like to apologise for the unnecessary frustration this has caused, we have identified the service failure and will address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should your require further assistance.
Kind Regards,
The Auto & General Team.