DC
Deveraux C
1 reviews | Active since Jun 2012
08 Mar 2016, 14:49
Unauthorized debit order
I specifically cancelled my policy before the debit order date and explained to auto and general that my father will be taking over my policy and they must cancel it immediately, however they still took the premium R343 and another fee of R30 off my bank account!! <br> <br> I have seen this happen before in other complaints on Hellopeter and it's *********.<br> <br> I want my money back Auto and General, it was taken from my account for a policy that no longer exists and even though the consultant reassured me that the policy is cancelled.
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Auto & General's replyOfficial
10 Mar 2016, 09:29Hello devalsodexter,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you regarding your complaint. The policy that you are referring to is for a value added product which is a stand alone policy. We have requested that you are contacted by the relevant department during the course of the day.
We are sure that we will be able to resolve this matter and we apologise for any inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you regarding your complaint. The policy that you are referring to is for a value added product which is a stand alone policy. We have requested that you are contacted by the relevant department during the course of the day.
We are sure that we will be able to resolve this matter and we apologise for any inconvenience this has caused.
Regards,
The Auto & General Team.
Auto & General's reply10 Mar 2016, 09:29
Official
Hello devalsodexter,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you regarding your complaint. The policy that you are referring to is for a value added product which is a stand alone policy. We have requested that you are contacted by the relevant department during the course of the day.
We are sure that we will be able to resolve this matter and we apologise for any inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you regarding your complaint. The policy that you are referring to is for a value added product which is a stand alone policy. We have requested that you are contacted by the relevant department during the course of the day.
We are sure that we will be able to resolve this matter and we apologise for any inconvenience this has caused.
Regards,
The Auto & General Team.