Unauthorised debit orders yet again and pathetic service not to mention no internal communication :( :(

After my original bad review on Auto and General posted on Hello Peter on 06/03/2018 (titled "Pathetic service and unauthorised debit orders") which spoke about an unauthorised debit order put through my account and Auto and General downright ignoring my mail queries since 26/02/2018, Dorothy Smit from Telesure assisted in rectifying the matter quite quickly. However, on 16 March 2018 (7 days after the query was resolved) to my utter dismay and dissapointment , Auto and General tried to put through ANOTHER debit order for R178.90 which was returned and another R145 charged to my bank account for this.

This was after I received a mail from Auto and General (Mada De Villiers) on 14/03/2018 saying they were forwarding my original query to the broker for assistance. I responded saying that I no longer needed the assistance after which I STILL got another mail on 16/03/2018 from service consultant Quaanitah saying she had checked that my policy had been cancelled.

I'm really not happy with this. If there is miscommunication between teams and brokers or whatever the case may be then it is an internal problem to be dealt with and surely not the customer's problem. Why should I pay for bank charges for UNAUTHOURISED debit orders? Auto and General should pay for those fees and immediately send me written confirmation this time that no further debit orders will be put through my account since they obviously cannot be trusted to communicate within teams. This is absolutely unacceptable from a company that is supposed to provide a service to clients.

Note that I have sent mails through to the person who assssisted the first time to query this on 16/03/2018 but have merely received an out of office response to say she is unable to respond to my mail.