Unauthorised debit order.

I requested a quote for car insurance and I never accepted the quote as I was still busy looking at other quotes from other insurers. I informed Auto & General via email that I accepted a quote from a different insurer but despite this and without my consent still debited my account with R799.39. Auto & General never sent me confirmation of cover, they don’t have any of the car’s details so they have charged me for an insurance premium on a vehicle that they don’t even have any details for. How ridiculous. How can you charge an insurance premium on an item that you don’t even know you’re insuring ?!?! Ridiculous.