1 reviews | Active since Jun 2014
Unauthorised debit and bad experience
In 2009, Auto & General cancelled my insurance polices and said they did not want to insure me for anything. this was communicated to me in a letter after a dispute on my motor vehicle that I refused for them to write off. and I removed the motor vehicle from the recommended panel beater to another Mercedes Benz approved panel beater who charged less than their panel beater and my car was fixed. after settling they wrote me a letter that they did not want to deal with or insure me again. they cancelled my polices. I was amazed when I was going through suspicious debit orders which are going out of my account, I found that Auto and General have been debit my account for another product related to the vehicles that they removed and cancelled my polices. I queried with them and demanded my refund which they are giving a runaround for telling endless tails. I want my money which they have debited plus interest.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Update:
We have attempted to contact you on the number provided, but the phone direct to busy tone, we are not sure if the number is blocked.
We are looking into your concerns and will provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Update:
We have attempted to contact you on the number provided, but the phone direct to busy tone, we are not sure if the number is blocked.
We are looking into your concerns and will provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Hello Barnabas,
Your phone goes straight to busy tone, which means our number has been blocked.
Please supply me with an alternative number for you.
Kind Regards,
Dorothy Smit
***
Hello Barnabas,
Your phone goes straight to busy tone, which means our number has been blocked.
Please supply me with an alternative number for you.
Kind Regards,
Dorothy Smit
***
Update:
Thank you for contacting us back, we are giving urgent attention to your complaint. We will provide you with final feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
Update:
Thank you for contacting us back, we are giving urgent attention to your complaint. We will provide you with final feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this has been resolved.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this has been resolved.
Kind Regards,
The Auto & General Team.
We truly appreciate your positive feedback and we are pleased with you that this matter has been resolved to your satisfaction.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
We truly appreciate your positive feedback and we are pleased with you that this matter has been resolved to your satisfaction.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.