1 reviews | Active since Dec 2016

06 Aug 2018, 12:35

Unauthorised charges added onto premium

Item: Auto & General
Rating: 1
Author: Malcolm N

Despite numerous requests every year for the past 5 years for updated policy schedules to be sent when the policy is reviewed on an annual basis this has not been forthcoming from Auto and General. When they finally did send it last month I find that they underhandedly added on admin fees to the policy which is not transparent on the 2 page premium increase that is sent on an annual basis. My requests for feedback on this are now being ignored!

Helpful (0)

Replies (6)

Auto & General's replyOfficial

06 Aug 2018, 13:09

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General's reply06 Aug 2018, 13:09

Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Malcolm N's updateReviewer Update

08 Aug 2018, 13:03

The official business reply does not make sense as the whilst the response to my review on hellopeter was quite prompt there has been no further action taken by Auto & General to resolve the matter. They continue to ignore me as a client and the messages I've sent them.

Malcolm N's update08 Aug 2018, 13:03

Reviewer Update

Auto & General's replyOfficial

08 Aug 2018, 13:41

Update:

Our Customer Relation Specialist has been in contact with you. We are conducting an investigation into your concerns and provide you with feedback soonest.

Kind Regards,

The Auto & General Team.

Auto & General's reply08 Aug 2018, 13:41

Official

Update:

Our Customer Relation Specialist has been in contact with you. We are conducting an investigation into your concerns and provide you with feedback soonest.

Kind Regards,

The Auto & General Team.

Auto & General's replyOfficial

08 Aug 2018, 15:05

Update:

We are pleased that this matter has been resolved to your satisfaction.

Thank you for allowing us the opportunity to resolve the matter.

Kind Regards,
The Auto & General Team.

Auto & General's reply08 Aug 2018, 15:05

Official

Update:

We are pleased that this matter has been resolved to your satisfaction.

Thank you for allowing us the opportunity to resolve the matter.

Kind Regards,
The Auto & General Team.

Malcolm N's updateReviewer Update

10 Aug 2018, 12:42

Good day, Thanks to Dorothy Smit at Auto & General who has satisfactorily addressed my concerns. Regards, Malcolm

Malcolm N's update10 Aug 2018, 12:42

Reviewer Update

Good day, Thanks to Dorothy Smit at Auto & General who has satisfactorily addressed my concerns. Regards, Malcolm

Auto & General's replyOfficial

10 Aug 2018, 12:44

We appreciate your feedback and are pleased with you that this matter has been resolved.

Kind Regards,
The Auto & General Team.

Auto & General's reply10 Aug 2018, 12:44

Official

We appreciate your feedback and are pleased with you that this matter has been resolved.

Kind Regards,
The Auto & General Team.