Unacceptable Response Time

I logged a claim by Auto and General last week Monday, 31 August 2015, and have been patiently waiting to hear their findings and yet to date I still haven't heard what the outcome is of the inspection done to the damaged goods aka my car.<br> <br> Every time I phone their claims department I am told that the claim has been processed, that there are no outstanding things required and that everything is currently being finalised. <br> <br> That's all good and well but it's already been 10 working days, almost two weeks. I need to know what's happening. <br> <br> So kindly, get your butts in gear and stop causing unnecessary frustration to your client. <br>