1 reviews | Active since Sept 2017
Unacceptable Premium Increases
Auto and General is the worst ever. How can they just decide that your premium goes up with 800 rand and just debit your account without you approving that?
Then when you phone they immediately discount you so that the premium is only 100 more expensive, but that will only be going forward. They can't pay back the money that they took.
I am sorry - Shouldn't insurance go down every year? And shouldn't such a big amount be approved before it is just taken out of your account?
I will NEVER EVER recommend them to ANYONE and I will never ever insure with them again.
Sorry but their service is unacceptable.
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide feedback herein soonest.
Kind Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide feedback herein soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
We have requested that you are contacted by our retentions department, to discuss the reasons for increases as well as discounted rates (if available).
Kind Regards,
The Auto & General Team.
Best regards,
Update:
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
We have requested that you are contacted by our retentions department, to discuss the reasons for increases as well as discounted rates (if available).
Kind Regards,
The Auto & General Team.
Best regards,
Dear Lanise,
For ease of reference, herewith my contact details.
Best regards,
Dorothy Smit
***
Best regards,
Dear Lanise,
For ease of reference, herewith my contact details.
Best regards,
Dorothy Smit
***
Best regards,