Unacceptable Delay in Providing Policy Schedule

I have been requesting my policy schedule from Auto & General for over two weeks under Policy Number: ***, and to date, I have still not received it.

Despite multiple follow-ups, I’ve received no resolution or even meaningful communication. It is unacceptable that such a basic request is being ignored, especially considering I am a paying customer.

This level of service is extremely disappointing and reflects poorly on Auto & General’s commitment to customer care. I hope this review prompts urgent attention and a change in how such requests are handled going forward.