Unacceptable customer care service

In July 2025, I paid R475.00 via a payment link for my insurance. A consultant phoned me claimed no payment was received and asked me to send proof, which I did immediately. That was on 8 July 2025

Since then, I’ve followed up via 4+ emails and spoken to 6+ consultants, yet the issue remains unresolved. Despite my repeated efforts, I have not received any clarity or confirmation regarding the payment status or resolution.