Unacceptable Communication

On the 28th November 2015, a client of A&G drove into my car. Within days, I provided ALL documentation required, and made several calls to follow up. On one occasion, I was told that an assessor needed to inspect my vehicle. I am still waiting ! I put down the phone at times, due to \your call is on hold "left me tearing my hair out! I have repeatedly re-sent those emails"