1 reviews | Active since Sept 2014
Tyre and Rim insurance claim
<p>Hi</p> <p>I took a tyre and rim insurence from auto and general in 2016. I was not given a contract til today. The sales consultant the time i was taking an isurance said that i will be paid up to R6000 per tyre for damages and wear and tear. Yesterday i claimed for a damaged tyre and told that they will pay up to R1000 and the process will take 2 to 3 days. I told the consultant that BMW gave only 48 hours to get another tyre.</p> <p>I just want Auto and General to replace the tyre or give me all my premiums by close of busy.</p> <p> </p>
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, please allow us the opportunity to investigate your concerns.
We will provide you with feedback before close of business today.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, please allow us the opportunity to investigate your concerns.
We will provide you with feedback before close of business today.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns and wish to respond as follows:
During the sale of the policy, an agreement was reached on the insured amount, and the claim was settled accordingly.
The above was discussed with you in a conference call with our Customer Relation Specialist as well as the relevant claims manager. Since you are not in agreement with the amount insured for, we have emailed the voice recording to you.
Further to the above, the settlement of the claim will remain the same. The claims manager will be in contact you back with final feedback herein.
We appreciate the opportunity given to conclude the matter.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns and wish to respond as follows:
During the sale of the policy, an agreement was reached on the insured amount, and the claim was settled accordingly.
The above was discussed with you in a conference call with our Customer Relation Specialist as well as the relevant claims manager. Since you are not in agreement with the amount insured for, we have emailed the voice recording to you.
Further to the above, the settlement of the claim will remain the same. The claims manager will be in contact you back with final feedback herein.
We appreciate the opportunity given to conclude the matter.
Kind Regards,
The Auto & General Team.