Two weeks uphill for 3k cellphone claim - what will happen if it is a car claim!? I regret coming back to Autogen after about 5 years!

Lost my phone We d 12th, lodged claim via App Fri 14 July. No turnaround date is given at all. Called Tues 17th, and told to submit more support docs and that a Curt will call me. Called again Wed 18th late PM, was told no one was working on claim yet. Then same day Curt called and gave workload excuse. Then said seems am claiming 2x for same device. I explained the reason it appeared that way.

He was already so biased that he did not even check all my docs - saying there is no case nr, and I did not sign affidavit, but all was in order. He sounded interrogatory. He said he was going to verify info, and check why my previous insurer does not appear on Transunion. Said will call me Thurs 19th, but did not at all.

Fri 20th I emailed private advisor, Millicent, no response. Emailed her again Monday 24th where she said claim processor will update me on Tuesday 25th - but its end of Wed nothing.

To date, 2 weeks later, I don't even have a claim number. I regret returning to Autogen since over 5 years ago. Gone are the days of the good service I knew.