TM
Tshepiso M

1 reviews | Active since Jun 2015

02 Jun 2015, 11:44

tv set claim dated 18th April.

I logged a claim on the 18th April for my television. It was collected on the 20th April. I receive an sms on the 21st April from Enos with number *** who was advicing me that as soon as he received feedback from the supplier he will let me know. Today I called in to follow up and spoke to Michelle who was very rude, told me it was settled and even hung up on me. I re dialled and Retha said she will pass the message onto Enos to call me back. Worst service from Michelle. Obviously, I wouldn't have wasted my airtime and called in had I known the matter was settled. I asked if fair for me to wait for over a month to get feedback.

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Replies (1)
Auto & General
Auto & General's reply02 Jun 2015, 13:20
Official
Hello envirolink,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.

We behaviour from the operator in question will be investigated and addressed as we take such feedback seriously.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team

Best regards,