Trying to say am not covered

I damaged the Front left bumber of my car on the 19 Sept. Made a claim on 21 Sept. Went to my local panelbeaters to make a private qoutation, got 2. Phone dropped, called back and got to another agent who promised to get the first agent to call me back. waited 2 days. Finally i finished the claim. Was told to take pictures of the damage and send to a whatsapp number they will make an as*****t then tell me what to do. Did as told, Then an Portia Sibiya called me and said the damage is less then the access R11 000 she said. ( Access is R12 000, since am the second driver.) But the qoutations were R14938.73 and the second was +-R24 500. Told Portia that her as*****t is incorrect. Then she sent me to their assessor. Who came back with a cost of +-R35 000. The assessor sent Portia Sibiya the qoutation back. 5 October now, Portia calls me back saying she got the Qoutation. Now she she just needs to go and listen to the call when we took the insurance to check if i am the Regular driver or what.

Today 06 Oct she lies and says am not covered. I am the person who called and arranged the cover, Spoke to and agent. Even when i first tried to make the claim the first agent i spoke to who is Lunga, did say that i am covered that is why am also allowed to make a claim. And if i was not covered and my details were not on the system why were they processing a claim from a stranger.

The Agent name is Portia Sibiya. Regards Jabu ***