Treating clients like second class customers

We lodged claims for hail and water damage Nov/Dec, the contractors did not come to start the repairs until mid January. They assured us it would take approx 4 days to complete the work, we agreed on working Fri, Sat, Mon and that they would start working at 8am each day.<br> <br> They arrive after 10am, leave before 4pm. They didn't even show up one Saturday, with no explanation or response to our enquiries, even after I called. Today will be the sixth day of the repairs wherein I waited until 10:30 for them to arrive, no wonder it takes longer than a day for them to paint or install a cupboard. <br> <br> We really are not happy with the way we are being treated, when I raised my concerns with the contractor they told me I should just ask A&G to appoint a different contractor. <br> <br> I then called A&G and have asked them to just send us an acknowledgment of loss and we will find a contractor that wont tell us that they have other clients and actually get the job done in a timely manner. I was assured they would get back to me, I am still waiting.<br> <br> All we ask is to find our own contractors who will respect our time, so that we are not treated as though they are doing us a favour.