Tow truck lucky day

30th October 2021 is the day i realized that i am with an ***********, disrespectful, money hungry **** of a car insurance.

I got stuck with my 2 kids both under 12 years and my husband in the middle of Pilanesberg and Boshoek and called to request for roadside assistance and was asked for the number of people who are with me in the car and i specified that there is 4 people, at around 14:00, called and called, holded and holded until my mobile battery died. Finally the tow truck driver came with his friend or partner around 19:00 and told me that his tow truck can only accommodate 2 passengers and therefore we should request for a family run meaning that we will have 2 vehicles 1 for the car and 1 for the family which both require additional payment of +- R3000 cash. When i called auto & general they told me that i must note that they only cover the car and unfortunately the area that i am in does not have a tow truck that can accommodate me and my family, i should consider finding accommodation for the night which does not help my situation because i still need to get the car home and pay for the extra 90km because i was 140km away and i am covered for 50km and had no issue paying for the extra km's. The tow truck left because we were going back and forth with this insurance.

Kept on charging the phone in car and stopping in fear to drain the car battery, all of a sudden they claim to have asked me of the number of passengers and told me that they will call back to update with a quote which is not the truth. None the les i called multiple times once again and sent messages to them when one of their managers told me that they do have trucks which can accommodate us except that we are in an area which doesn't have those and that the day i got a truck with 4 or 5 seats was my lucky day, and they only insure the car. Also that Rustenburg service providers do not have 4 or 5 seater trucks and they amended their clause and there is no need to update me as a client.

After the manager said he will listen to the recording another manager called and contradicted was her colleague said by saying the absolutely have no other trucks ever with 4 or 5 seats, arguments arouse etc, the time was now +-02:00am when she advised that she is terminating the call and sent a message that a truck which can accommodate us is coming, how they got it all of the sudden has nothing to do with me.

What is the point of amending clause and hiding it from me as a client and telling me about it around 19:00 in the middle of nowhere and telling me about your operations as if i am your partner. NB: i am a client not a partner, how you run your business has nothing to do with me as much as it has nothing to do with you how i pay my insurance installments.

I would not advice anyone to take this insurance they did not care about my safety and they only cared about the car and they money i had to pay.