1 reviews | Active since Jul 2012
Total Write -Off dispute
30 August 2015 , was the date of the accident ,was rear ended by a speedster under the influence , with no means to convict due to Sloppy SAPS services.<br> <br> we are now in week 4 since the incident , i have had numerous follow up calls from Out -Surance from the 3rd party and two follow up from Auto and General , one from the Assessor and one from the person managing the claim.<br> <br> i am disputing the claim of of the vehicle is too expensive to repair , how many assessment was conducted? how many quotes were provided? i have no clue how far A&G got with Out-Surance, the 3rd party is ducking and diving and avoiding responsibility.<br> <br> i have been stranded with no means of transport , been forced to use public(Golden Arrow) no courtesy car or car high option, the vehicle is question is only a month 1/2 old purchased in mid July.<br> <br> i wish to log a dispute with the motor ombudsman to intervene , i cant claim from the road accident fund ?<br> will i be re-reimbursed for my Deposit in order that i can purchase a new vehicle , finance house is Wesbank, who has the final say in the claim? the owner ( finance house)or payee(Me) <br> <br> utter frustrated and disgruntled by this appalling service + lack of comms
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to clarify the concerns raised.
We acknowledge the frustration and have asked for an investigation to be done by the relevant departments in order to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to clarify the concerns raised.
We acknowledge the frustration and have asked for an investigation to be done by the relevant departments in order to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
