TOTAL RIPP OFF ON HOME CONTENTS COVER

My mother has had a home contents policy with Auto and General for 14 years. On the 14 November her fridge stopped functioning properly and all the food inside got spoilt. She called Auto and General to claim as she has a policy.

She has been sent from post to pillar with regards to this claim # 1 The people who came to look at the damaged fridge( Interpro- Aliah Mohamed) just said its power surge damage without even looking at it. Now they come back and say it was power surge where we can surely prove that there were no power outages in the area or at our home how can it be a power surge. I do not accept this electrician's report

#2 They are also charging an additional excess for the spoilt food

The initial access was going R1975 today my mother recieved a call saying the fridge was damaged by a power surge which we are disputing and have to now pay an additional excess of R900

# 3 They are now saying there is an additional excess of R600 for the spoilt food that was in the fridge.

All in all AUTO AND GENERAL ARE ONLY GOING TO PAY OFF R1100 for this claim amounting to R4900,

My people if I knew we would be ********** in this manner we would have rather saved our premiums and bought a fridge on sale!!!!!!

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